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Email
775-527-1304


 

FAQ / Help

ARTWORK

Artwork Requirements - We have a large selection of clipart available as well as in-house design. Please consider the following artwork guidelines when submitting your files. Our preferred format is Adobe Illustrator (.ai) but we also work CorelDraw (.cdr) and Encapsulated Post Script (.eps). If you are unsure, email us for details.

All orders must have an approval. We do this with an emailed pdf file. Once a file is approved, production will begin. Verbal confirmation is not sufficient to begin production.

PRINTING AND SIZING DETAILS

Available print sizes are 10 inches across for youth t-shirts and 12-15 for adult. If you are combining youth and adult, we will go with ten inches across unless separate size screens are requested and paid for.

We can print on the following locations: left chest, full front or back, thigh, leg, sleeve or bottom hem. Got another idea that you don’t see here? Ask!

Sizes change with each individual products and we strongly encourage if you are ordering for a team that you purchase samples. We can apply the samples to the order so there will be no extra cost to you other than a minimal shipping charge to drop ship the samples.

PERSONALIZATION

Of course, that is what we do. You can have your name embroidered or lettered dppending on the garment. Prices range from $10 on individual items to $6.00 for large teams.

COPYRIGHT INFRINGEMENTS

We value copyright details and know that you do too! We will need written permission to use a copyrighted logo. Email us for details on this!

THE SERIOUS DETAILS

PAYMENT DETAILS
Payment in full is always appreciated but a deposit of 50% is required to get the order going. Purchase orders from schools are sufficient upon approval and with a timely delivery of payment upon receipt of goods. Email us for questions.

DAMAGED GOODS
Occasionally, an item with a hole or tear in it will slip by. If that happens, notify us as quickly as possible and we will determine what the course of action is best.

RETURN POLICY
Custom and personalized items cannot be returned. However, we want you to be happy with your order so we will look at individual orders and try to resolve or repair to the best of our ability.

RETURNED CHECK
There is a $30.00 charge for any returned check. This may result in our holding an individual order until payment and the returned check charges are paid.

OUR GUARANTEE
Once orders are approved and ready to go we will guarantee a delivery date to you. No need to worry about an event – we will deliver on or before the agreed upon date. Of course, if you keep changing details we will still strive to make that date but it does give us room to negotiate a new delivery date.

SHIPPING
If shipping is necessary, we are cheap! Actually, we just try and use the least expensive way possible. UPS ground works well for the larger teams and orders, and the USPS works well too depending on location. The more time we have to ship, the less the cost. We also deliver for free if we are in the area at the time.



Catalogs

Take a look through our online catalog. It’s a great source for sweatshirts, T-Shirts, and bags.

Still can’t find what you are looking for? Ask us?

Would you like a hard copy of our catalogs? No problem. Just email us and it will be on the way.



 
 



Teamworks
| mary@teamworksapparel.com | 775-527-1304